Order Processing / Fulfillment

Building order processing workflow that links to your website

We often encounter situations where a client has a great product with lots of orders flowing in, but no real workflow design in place to efficiently handle the customer service, warehousing and order shipments. This is called order "fulfillment". The key is to avoid double entry of data, which not only takes a lot of employee time but also opens up the possibility of clerical errors which can be very expensive to rectify when orders are misrouted or incorrectly packed. This leads to unhappy customers. Designing and linking this workflow to the order taking website should be a prime consideration, should be considered when deploying any e-commerce site.

Since we have decades of in house and outsourced fulfillment experience we can assist you with the design or possibly outsourcing of this workflow in a way that all the systems are integrated. This can as simple as setting up an efficient one or two person shipping center that links the website to Quickbooks to minimize labor expenses, or an outsourced fulfillment center that can integrate with your website. An interesting new possibility for overseas manufacturers is outsourcing to (or creating) a fulfillment center in China that ships directly to your customer. If this sounds far-fetched, track the shipment progress from the UPS label the next time you receive an order from tech companies, especially Apple.

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